Support
Last updated: 19 September 2026
Contact
33 Yan 2 is operated by EMRE GUNES, an individual — there is no company behind the App.
Email: support@otuzucyaniki.com
Every message sent to that address is read and answered. You can write in English or Turkish.
What you can write about
- Trouble signing in, or getting back into your account
- A purchase that did not arrive — coins or energy you paid for
- Reporting a player, or something you saw in a venue conversation
- Deleting your account, or any question about your data
- Bugs, and things you would like the App to do
What you can already do inside the App
| What | Where |
|---|---|
| Report a player | Open their profile → Report |
| Block someone | Open their profile → Block. Your blocked list is in Settings |
| Delete your account | Settings → Delete account |
| Turn notifications off | iOS Settings → Notifications → 33 Yan 2 |
It helps if you tell us
Your username, which game it was (101 Okey or Standard Backgammon), roughly when it happened, and — for anything about a purchase — the receipt Apple emailed you.
Refunds
Purchases in the App are processed by Apple, so refunds are handled by Apple and not by the operator. Use Report a Problem in your Apple account (reportaproblem.apple.com) or contact Apple Support. If a purchase was taken but the coins or energy never arrived in the App, write to the address above as well — that part is fixable on our side.
Privacy
What the App collects and what happens when you delete your account is described in the Privacy Policy.